Shipping policy

Store Information

Company Address: 5780 W Oakland St, Chandler Arizona 85226, United States

Support Email: support@yaev.com

1. Policy Overview

This Shipping Policy applies to all electric scooters, e-bikes, and accessories purchased from YAVE official store. It covers processing time, shipping methods, delivery time, shipping fees, customs responsibility, lost/damaged goods rules and related logistics regulations.

2. Order Processing Time

All orders will be processed within 1–3 business days after successful payment and order confirmation. Orders placed on weekends, holidays or during promotion peaks will be delayed appropriately. We will inspect, pack and test the electric scooter strictly before shipment to ensure product integrity.

3. Shipping & Delivery Time

Domestic US Shipping: 9–15 business days
International Shipping: 15–25 business days (depends on destination country, customs clearance and logistics schedule)
Shipping delays may occur due to weather, customs inspection, policy adjustment, peak season congestion or force majeure. Such situations are beyond our control and will not be regarded as shipping default.

4. Shipping Fee Rules

Shipping fees are automatically calculated based on product weight, volume and customer shipping address during checkout.
We offer free shipping promotions for specific products or order amounts from time to time. Free shipping rules are subject to the website real-time display.
Additional remote area surcharges may apply for remote regions, which are charged by the logistics carrier.

5. Customs & Tax Responsibility

All product prices and shipping fees on our website do not include import duties, VAT, local taxes or customs clearance fees of the destination country.
If customs duties or tax charges occur, the buyer is fully responsible for payment.
YAVE will not be liable for delivery delays, detention or returns caused by buyer’s refusal to pay taxes.

6. Shipment Damage & Lost Package

Lost package: If the logistics confirms the package is lost, we will provide full refund or reshipment for free.
Damaged on arrival: Customers must provide unboxing video/photos within 48 hours after receiving the package. We will verify and provide free replacement parts, partial compensation or reship service according to the actual situation.
No compensation will be provided if the customer cannot provide valid unboxing proof or delays in reporting damage.

7. Wrong Address & Returned Package

Customers are responsible for filling in accurate shipping information. If the package is returned due to wrong address, undeliverable, customer rejection or missing pickup, the return shipping fee and secondary shipping fee will be borne by the buyer.

8. Force Majeure

YAVE is not responsible for shipping delays, suspension or order failure caused by natural disasters, extreme weather, war, policy changes, customs lockdown, epidemic control and other force majeure factors.